SHIPPING AND DELIVERY

US, UK, Canadian and all other international orders normally take 7 to 10 days to arrive while Australian deliveries normally take 3 to 5 days to arrive from the time we receive your order, payment has been confirmed and your delivery address has been verified.

Retail web and mail orders are shipped on the same day if received by 2:00 pm Western Australian time (UTC+8), the order is complete and pre-payment has been verified.

Dispatch confirmation:

• Web order shipments are confirmed via email.
• Phone, Fax and Mail orders are confirmed via telephone, email or return fax - your choice.

Delivery / dispatch restrictions:

Dispatch and / or delivery delays may result if:

• Your order is incomplete or has errors
• Your ship-to address is different from your billing address.

Due to carrier restrictions we are unable to deliver to P.O. boxes. Similarly we can neither ship nor deliver on Saturdays, Sundays or Public Holidays.

Note: Delivery times are approximate - neither Keating Q sports nor our carriers can guarantee delivery times. If your package has not arrived within 15 working days please contact delivery support by email here or by fax to Australia: (08)-9300-8734, USA/Canada: 011-61-8-9300-8734, UK 00-61-8-9300-8734 or International: +61-8-9300-8734.

COMMERCIAL ORDERS

Commercial order shipping and delivery is subject to prior arrangement – Please refer to our Trading terms and Conditions of Sale.