AngleBuddy: All-in-one billiards, pool and snooker super-training tool

We at Keating Q sports take privacy and personal information security very seriously and through this policy we hope to provide you with both a better level of service and most importantly the peace of mind of knowing that we respect and do take measures to safeguard the security of your personal information.

Why we collect personal information

It is necessary for us to collect contact and payment information for us to service your orders and to fulfil our warranty and legal obligations, however we will not abuse your information nor allow your information to be accessed by any third party other than those we have to disclose to in the course of fulfilling your orders or honouring our warranty. We will never sell your information nor allow it to be distributed.

What personal information we keep and why

We do not collect or retain any web sale credit card or bank account details. Our payment provider - WorldPay, a division of The Royal Bank of Scotland collects and processes specific payment details in a secure electronic environment on our behalf. You can view Worldpay's security information here or as you make an on-line purchase.
We do retain commercial payment records until requested in writing not to.
We retain purchaser and dispatch records for a period of 60 months from the date of dispatch of your order. – This is to facilitate warranty processing and to meet our EU and FDA obligations concerning laser product safety.
We only use personal information we may collect from you in aggregate for marketing purposes unless you notify us that we have permission to contact you directly concerning any offers or marketing material we may distribute from time to time. I.e. you must check a box giving us permission to contact you for any purpose other than in relation to your purchase or warranty claim. You may un-subscribe - opt-out - to any unsolicited mailings we make.
We will not pass your personal details on to any third party for any purpose other than for processing your purchase order, returns or warranty claims, or as required by us from a Government body.

How we use your private feedback

We like to collect feedback from our clients for the purposes of either improving our products or services, to share with other users of our website or to use for marketing. For example we may post testimonials to our website or quote you in our marketing material. At the time you provide us with feedback we will ask for your permission to use the information for marketing purposes. If that permission is not given we will not communicate the information in a form that can identify you personally in any way. By providing us with feedback, and agreeing to us using it for product or service improvement or for marketing purposes you agree that we can use the information as if it were in the public domain.

We safeguard the security of the data you send us with physical, electronic, and managerial procedures and we urge you to take every precaution to protect your personal data when you are on the Internet. Change your password often, use a combination of letters and numbers, and make sure you use a secure browser. We use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where sensitive personal information is required. To place on-line orders with us you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal, bank and credit card information while it is transmitted over the Internet.

When you browse this website you are able to do so anonymously. Your browser, however, does automatically tell us the type of computer and operating system are using. Like many websites we use "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except your first name if you have given it to us, so that we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going and how long they spend there. We use cookies to study traffic patters on our site so we can make the site even better.

To make sure your personal information remains confidential, we communicate these privacy guidelines to every employee and every organization we deal with in our normal course of business. This website contains links to other sites. We do not share your personal information with those website operators and are not responsible for their privacy practices.