Q. The laser lines are hard to see!

A1. You should be able to see the lines clearly on your cue shaft and on the red and yellow balls as well as the cue ball. Because the lines are red they don’t reflect very well off of dark colored balls such as green and black and can be hard to see on the table surface particularly if you have strong lighting.

A2. It could be that the batteries are going flat. Please check and replace the batteries if required.

A3. The lens could be dirty. Try cleaning it with a lens cleaning cloth.

Q. Which batteries do I need for AngleBuddy and how long will they last?

A1. The product needs 4 x AA sized batteries and any type including re-chargeable are O.K. We don’t recommend you mix battery types.

A2. How long they last depends on the type of batteries you are using. A good quality brand name battery such as the Duracell Ultra should last more than 20 hours.

Q. How long does it take from when I order to when I receive the product?

A1. Orders shipped within Australia usually arrive within 3-7 business days.

A2. International orders usually arrive within 7-10 business days. Please see our shipping terms here for more details.

Q. Do you offer a money-back guarantee?

A. Yes a 30-day satisfation gurantee. Please view the policy here.

Note: To date (May 2008) there has been just 1 purchaser that has asked for, and received, a refund!

Q. How long is the warranty period?

A. 12-months if you bought the product for your own use. Please refer to our Warranty Conditions here.

Note: To date (May 2008) there have been 3 warranty claims for units that were faulty on delivery.

"Thank you very much for your immediate service with this it is much appreciated. Thank you Tina" "... we got your (our) new Anglebuddy and it is working fine thank you. Tina" Tina Peakock - Cortland, New York (November 2007)

Q. Can AngleBuddy be used on any table?

A. Yes. AngleBuddy can be used on any size table and with any size of playing balls.

The only restriction is the width of the cushion rails when you are using AngleBuddy to line up a bank shot. AngleBuddy gives you accurate target lines by using an adjustable railstop to pre-set the pivot point of the lasers ½ ball out from the inside edge of the cushion. The amount of adjustment on the railstop means that it can only accommodate cushion plus rail widths of between 3” (75 mm) and 6” (155 mm). So far we have not encountered any tables with wider or smaller cushion plus rail widths. (Please let us know if yours is and we may be able to supply you with a longer or shorter railstop)

Q. Can AngleBuddy be used during a match?

A. No. Most competition rules state something to the effect that you may only use ‘standard’ billiards equipment, such as ‘normal’ cues, cue rests, gloves etc while playing a match, so other than not being either in the letter or the spirit of the rules, it wouldn’t be fair if you used AngleBuddy during a match. There is nothing wrong with gaining an ‘unfair advantage’ by practicing with AngleBuddy to improve your skills before you play in a match.

Q. Who is Justin Sajich?

A. Justin is an Australian pool champion. He has won 15 Junior State and National 8-ball championships, is a member of the State open 8-ball team, is a member of the Australian 8-ball world team and is the current State under 21s snooker champion. In 2004 at the age of 16 Justin won the National Open 8-ball championship.

Q. Are the lasers safe?

A. Yes - according to Internationl standards. AngleBuddy complies with U.S. regulations and International laser safety standards – or more particularly the IEC 60825-1: 2001 standard and the FDA CDRH regulations. The product is not a toy and should not be modified or used if it is broken. Please observe the safety hazard warnings outlined in the instruction manual. For more information on laser safety please refer to the FDA website here.